By subscribing to or using the PBX Cloud service (hereinafter referred to as the "Service"), you ("Customer") agree to be bound by these Terms of Service and Privacy Policy. If you do not agree to any of these terms, please do not use the Service.

Individual Customer: A natural person holding a valid business license authorized to provide services.

Corporate Customer: A legally incorporated company or entity.

Provider: A3 Cloud Technologies, Entrepreneurship Society.

Personal Information: Identifiable user and contact data (including name, national ID, address, phone number, email).

Primary Feature: 3CX-based IP telephony platform.

Authorized Users:

Individual Customer: Maximum 10 extensions.

Corporate Customer: Maximum 50 extensions (expandable based on plan).

Calling Features:

Includes domestic and internal calls

International minutes per selected plan

Support:
Provided according to the priority levels (Urgent, High, Medium, Low) specified in the Service Agreement.

1. Individual Customer
Copy of valid Business License

National ID and proof of address

Contact email and phone number

Liveness Verification: Video holding your ID at shoulder height while panning the camera left to right

Current Tax Registration Certificate (RTU): Proof of active tax status

2. Corporate Customer
Company formation deed and Legal Representative's power of attorney

Active Tax Registry (SAT)

National IDs, addresses, emails, and phone numbers of authorized representatives

Legal Representative's Liveness Verification: Video holding ID at shoulder height while panning left to right

Entity's Current Tax Registration Certificate (RTU): Documentation proving active tax registration

Data Collected
Customer Registration:

Name, national ID, address, email, phone number, tax information

Usage Data:

Call logs (date, time, duration, originating/destination number)

Recordings:

Only if Customer enables call recording feature

Purpose
Service provision and technical support

Billing and customer service

Quality improvement and analytics

Retention
Call detail records: 12 months

Call recordings: 6 months (or per specific agreement)

Access & Security
Two-factor authentication (2FA) for admin portals

Encryption in transit (TLS) and at rest (AES-256)

Role-based access controls

Customer Rights
Access, rectification, deletion, and data portability of Personal Data

Exercise rights via A3 Cloud's Data Protection Officer

Prohibited Activities
❌ Bulk spam or scam calls ("robocalls")
❌ Using stolen/non-consensual contact lists
❌ Transmitting unlawful, defamatory, or fraud-penalty content

Required Actions
✔ Keep login credentials confidential
✔ Immediately report suspected credential breaches

Non-Compliance Notice
Upon violation detection, a first warning will be issued via email.

Temporary Suspension
If the breach isn't remedied within 24 hours:

Service will be suspended without refund

No service credits apply during suspension

Permanent Termination
For recurring violations or proven fraud:

Immediate permanent termination

100% charge of remaining contract months

Liability
Customer shall indemnify A3 Cloud for direct damages, capped at 100% of the Service's annual cost.

The Provider may update these Terms and Policy by notifying Customers of changes 30 days in advance via email. Continued use of the Service after the effective date constitutes acceptance of the revised terms.